I have been there.

• Key business decisions were made without input from compliance.
   
• Little messes became big messes.

• Communicating about new regulatory requirements would be met with comments like—
           
    "Are you crazy? You want us to do what?"

Professional communication strategies and action plans that you can implement whenever you need.

A personalized and

repeatable system

for building strong relationships with your healthcare leaders. 

A consistent process

for resolving conflict (that you can use again and again).

Module 1: Understanding Your Landscape

The starting point for effectively selling compliance to your healthcare leaders begins with understanding your "political landscape" (i.e., the self-interests of those working around you). 

In this module, you will learn about the corporate politics of healthcare, where compliance fits in, and I will teach you how to become adept at navigating your political landscape in order to obtain compliance program buy-in.

Module 2: How to Think Like a Healthcare Leader

Successfully selling compliance to healthcare leaders means at times, you need to be thinking like a healthcare leader—not a compliance officer.

Module 2 teaches you how to think like a healthcare leader. You will learn about the various leadership roles in healthcare organizations, what motivates them, what political pressures they face, and how to position compliance to appeal to each leader's point-of-view (POV).

Module 3: How to Build Strong Relationships with Your Healthcare Leaders

One of the biggest hurdles you will constantly face in your career is getting buy-in to the compliance program from the healthcare leaders in your organization.

Though your job is not to become their BFF, it is to operate a successful compliance program, which depends heavily upon leaders being engaged to a culture of compliance.

Module 3 teaches you three strategies to effectively build stronger relationships with your healthcare leaders.

Module 4: How to Use Diplomacy to Influence Behavior

From conducting investigations to advising leadership to educating staff, compliance officers are continually placed in a position to influence the actions of others.

If you want to successfully sell compliance to healthcare leaders, then you'll need a diplomatic approach for influencing others' behavior.

In this module, I teach you the key strategies for diplomatically communicating with others in your organization, along with how to approach two very specific audiences—healthcare leaders and physicians.

Module 5: How to Use Diplomacy to Resolve Conflict 

Within the business of healthcare, there are routinely conflicts based on competing self-interests—conflicts among physicians, conflicts among staff, conflicts among physicians and staff, and conflicts among physicians or staff and patients. Sometimes these conflicts cross over into a compliance matter, placing you right in the middle trying to gain consensus.

For this reason, having a process for resolving conflict will help you in successfully selling compliance to your healthcare leaders.

Module 4 gives you a step-by-step guide to consistently resolve any conflict in your organization. 

Module 6: Professional Communication Strategies. 

The work of a compliance officer constantly challenges your ability to remain professional.

Whether you are working through a complex issue, battling defensive leaders, or playing peacekeeper between competing self-interests, there is no shortage of opportunities to throw fits akin to that of a toddler.

Module 6 teaches you some very specific professional communication strategies that will help you keep your cool during challenging times.

• Done-for-you templates that you can use to improve your written communications.
   
• Action plans to guide you through the key strategies covered in the course.
     

This program isn't a great fit for you if:

• You believe building strong relationships with healthcare leaders is not important for obtaining buy-in to the compliance program. 
   

• You feel the role of compliance is not to be a business partner to those in operations. 
   

• You are unwilling to take action to improve how you interact with others in the organization.  

What's standing in your way?

I don't have enough time

My goal is to speed up this process for you so you can see results from the course ASAP. 
 

For that reason, the course was designed to move quickly through the materials. Also, you'll get action plans and other communication tools that you can customize to fit your voice and use right away.

What if it doesn't work for me?

I totally get it! This is such a common fear that holds us back from taking action, and it almost stopped me from taking the first step.

After enduring various forms of trial and error, I figured out the strategies that work best to get healthcare leaders to listen, regardless of personality type. These strategies are all available to you in this course.  

What if I lack confidence in communicating with others? 

I got you.

The tools in the course were specifically created to help build up confidence in a not-so-scary way. 

They are designed to be genuine and adaptable to your personality and voice. 

Before you go...